Refund & cancellation policy

There is no auto-renewal

A paid plan on Tezofyn is a one-time purchase of a fixed period, not a subscription. Nothing charges you again on its own, and there is no standing mandate on your card or UPI to cancel. Your plan runs to the end date shown in Settings and then returns to Free automatically.

Because of that, “cancelling” only ever means one of two things: asking for a refund on a recent purchase, or simply letting the period run out. Letting it lapse costs nothing and needs no action from you.

Refund window

You can request a full refund within 7 days of the payment date, for any reason. You do not need to justify the request.

• Within 7 days of payment — full refund of the amount charged, to the original payment method.
• After 7 days — the purchase is not refundable, and the plan continues to its end date. You keep full access for the period you paid for.

What qualifies

• The window applies per purchase, and covers both monthly and yearly purchases of Pro and Pro+.
• Using the product during the window does not disqualify you. We do not meter usage against your refund.
• Repeated buy-and-refund cycles on the same account may be declined. This is the only discretionary exclusion, and it exists to stop abuse, not to catch out a genuine change of mind.
• Payments that failed, were charged twice, or were taken for a plan you did not receive are refunded in full regardless of the window — that is a billing error on our side, not a refund request.

How to request one

Email support@tezofyn.com from the address on your account, with the Razorpay payment ID or order ID from your payment confirmation. A self-serve cancellation control has not shipped yet, so email is the route today and it is checked every working day.

How long it takes

• We approve or come back to you with a question within 3 working days of your email.
• Once approved, the refund is initiated with Razorpay immediately, and Razorpay credits it to your original payment method in a further 5–7 working days. The exact timing at that stage is set by your bank or card issuer, not by us.
• Refunds always go back to the method you paid with. We cannot redirect one to a different card, account or UPI ID.

What happens to your data

Nothing you saved is deleted when a plan ends or is refunded. Watchlists, alerts and journal entries stay on your account; entitlements simply return to the Free limits. If you want your data erased, that is a separate request under the privacy policy.

Delivery

Tezofyn is a digital service delivered over the web. There is nothing to ship, and access to a paid tier is enabled on your account as soon as the payment is confirmed — typically within a minute. If a payment succeeded but your plan did not change, email support@tezofyn.com and we will correct it.

Who you are buying from

Trading name

Tezofyn

Registered legal name

Not yet published — Incorporation has not completed, so there is no registered name to publish. Tezofyn will not print a company name that does not legally exist yet.

Registration status

Not yet published — Incorporation has not completed. The entity form and its date of registration go here as soon as the certificate issues.

Corporate Identity Number (CIN)

Not yet published — A Corporate Identity Number is issued on incorporation. There is none to publish yet.

GSTIN

Not yet published — No GST registration number has been confirmed for publication.

Registered address

Not yet published — Incorporation has not completed. The address is published together with the registered name, because a name without a verifiable address is not a merchant record and neither half is useful alone.

Contact

support@tezofyn.com

Payments processed by

Razorpay

Some details above are not published yet because incorporation has not completed. Nothing is being withheld: every field either carries a value or says why it is empty, and each one is filled here as soon as it exists. For a payment already made, the merchant of record is the name shown on your Razorpay payment receipt and in the confirmation email.

To escalate anything this policy does not resolve, the named grievance officer and the statutory response times are on the contact page.

This policy sits alongside the terms of use. Tezofyn is a research tool and not an investment adviser — a refund covers what you paid for the software, and nothing on the platform is advice or a recommendation.